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Customer Help

Customer Help

Our happiness team is always here to assist.

Common questions answered

Frequently asked Questions

All orders are custom made and typically ship out in 3-5 business days.

Since all items are custom made, we typically only exchange defective items.

Fill out the form on this page or email us at sales@nicholsthreads.com and we’ll gladly get back to you.

Fill out the form on this page with your order # and as long as it hasn’t shipped yet, we’ll get it updated on our side of things.

Unless prior arrangements have been made, all items will ship in one shipment.  If it’s a larger order, it may be split up into multiple packages.

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